Return and Refund Policy

If you are dissatisfied with the product you have purchased for some reason (eg: wrong size), the item needs to be returned to MCA Sports Australia within 30 days of the date of purchase. A copy of the receipt needs to be provided as evidence of the purchase. The returning item needs to be in a sale-able condition, and we need to be happy to replace or refund the product.

As per the Australian Consumer Law, the retailer is not required to provide a refund or return for a change of mind. Therefore, change of-mind returns or refunds will not be accepted.

Bats Warranty & Return Policy

All cricket bats sold by MCA Sports Australia have a 12-month warranty against damage deemed to be manufacturing fault & no fault of the consumer. The broken bat will need to be inspected prior to deciding on the refund or return. Your claim will be assessed in adherence to the Australian Consumer Law. Most claims cannot be remedied instantly. MCA Sports Australia will assess the claim and decide on the course of action which may include a repair, replacement, or refund.

The bat’s warranty will not cover when there is damage to the toe of the bat due to a Yoker ball, damage that occurs due to lack of Knocking/playing in, damage due to machine Knocking-In or inaccurate play, Damage that occurs due to poor preparation/maintenance (e.g. lack of toe guard, over/under oiling, etc), damage from non-leather or composite balls or bowling machine balls, and damage due to improper use.

Also, MCA Sports Australia doesn’t recommend that bats be knocked/played in by a machine, damaged due to moisture/wet weather or heat. Machines damage the bats because of putting pressure on the shoulders causing damage. damage resulting from bats being machine-prepared (not naturally Played In).

If the above guidelines are not followed the cricket bat may be voided. The time to assess and repair the damage will be around 10-14 business days as we will be sending the damaged bats to our manufacturer for repair. The payment receipt should be provided as evidence for the purchase day at the time of making a claim.

We work closely with all our trusted suppliers, to make sure you will be well looked after should something go wrong with your product

Warranty Return (Except Cricket Bats)

MCA Sports Australia will always attempt to process warranty returns if the product is within a reasonable time frame and due to the reasons below. If the item has a problem that would have stopped someone from buying the item if they had known about it, the item is unsafe, the item is significantly different from the sample or description.

The below table describes the manufacturer’s warranty periods and guidelines. Please refer to the table below for all industry standard manufacturer warranty periods and guidelines. Please note that the warranty period commences from the date of purchase.

All other products not listed, and any products out of this warranty period will be assessed by MCA Sports Australia and the manufacturer on a goodwill basis.

Return Policy - Apparel 

We do our utmost to ensure the goods you receive from us meet high-quality standards. However, if you do receive a faulty, damaged, or incorrect item, please contact a member of our team and we can talk you through your options. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure. It’s your responsibility to return the items to us in a safe and secure way to avoid loss or damage.

You may be required to pay labour, assessment, and/or freight fees, such as where goods are assessed to have been damaged by misuse of the product contrary to user instructions or packaging labels, or accident, substantially modify the product, simply change your mind or where your rights under the Australian Consumer Law or any manufacturer’s warranty do not apply.

Uniforms will generally provide a reasonable number of seasons of good service, however, like any clothing, requires maintenance. Look after your clothing and it will look after you!